General Questions
What is the story behind Cove & Coast?
Cove & Coast was born from a love of Noosa’s and the Sunshine Coast's beauty. Inspired by the serene beaches and quiet hinterland trails, we create jewellery that embodies the simplicity of nature. Our pieces are more than accessories - they’re a way to carry the coast with you, wherever you go.
What makes Cove & Coast jewellery unique?
Every piece reflects the raw beauty of Noosa, with a focus on minimalist elegance, timeless style, and high-quality materials. We’re not just inspired by the coast - we live it, and we infuse that authenticity into everything we create.
Product Information
What materials do you use?
We use high-quality 925 sterling silver and gold plating to ensure durability and timeless beauty. Read our blog about the difference between 925 and 999 silver.
How do I care for my Cove & Coast jewellery?
To keep your jewellery looking its best:
- Avoid direct contact with chemicals, lotions, and perfumes.
- Store in a cool, dry place - preferably in the original pouch or box.
- Use a soft silver polishing cloth for regular cleaning.
- Remove before swimming, exercising, or sleeping to prevent unnecessary wear.
See our full Care Guide for more tips!
Is your jewellery safe for sensitive skin?
Yes! Our pieces are made from sterling silver, which is generally hypoallergenic. However, if you have specific metal sensitivities, we recommend checking with your healthcare provider before wearing jewellery.
Shipping & Delivery
How much does the shipping cost?
We offer worldwide shipping. Rates and delivery times vary by location, so check our shipping page for details.
Do you ship internationally?
We ship within Australia and to New Zealand. Rates and delivery times vary by location, so check our shipping page for details.
How long does shipping take?
- Domestic orders: 3-5 business days after processing.
- New Zealand orders: 3-7 business days, depending on location and customs.You’ll receive a tracking number once your order ships.
Do you offer free shipping?
Yes! We offer free domestic shipping on orders over $120. International shipping rates apply based on destination.
Can I change my shipping address after ordering?
We process orders quickly, so address changes may not be possible after confirmation. If you need to update your details, please contact us ASAP, and we’ll do our best to help.
Returns & Exchanges
What is your return policy?
We accept returns for unworn, unused jewellery in its original condition within 30 days of purchase. Customers are responsible for return shipping unless the item is defective or an error was made on our part. For more details and information, see our Returns page.
How do I exchange an item?
Contact us with your order number and the item you’d like to exchange. Once we receive your return, we’ll help you place a new order for your preferred item.
What if my jewellery arrives damaged?
If your piece arrives damaged, send us a photo along with your order details, and we’ll offer a replacement or refund.
Are there any non-refundable items?
For hygiene reasons, earrings and personalised/custom pieces cannot be returned. If there’s an issue with your order, reach out - we’ll do our best to make it right.
Gift Cards & Gift Wrapping
Do you offer gift cards?
Yes! We have digital gift cards in various denominations, perfect for any occasion. They can be redeemed for any product on our website.
Can I add gift wrapping to my order?
Yes! We offer eco-friendly gift wrapping for an additional fee. Simply select the gift-wrapping option at checkout.
Orders & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are secure.
Can I cancel or modify my order after placing it?
Since we process orders quickly, we may not be able to modify or cancel them after confirmation. If you need assistance, contact us immediately.
Can I use discount codes or promotions?
Yes! If you have a promo code, enter it at checkout. Please note that only one discount code can be used per order.
Contact Us
How can I get in touch with you?
Email us at hello@coveandcoast.com, or fill out our contact form, and we’ll get back to you within 1-2 business days.
Do you have a physical store?
At this time, Cove & Coast is an online-only store, but we’re always here to help. If you have any questions, reach out - we’d love to hear from you!
How do I become a stockist?
If you would like to stock Cove & Coast in your store, see more information on our Stockist page! We would love to hear from you.
Still have questions?
If you didn’t find what you were looking for, feel free to contact us. We’re always happy to help!
Journal
View all-
Gifting Rings: How to Choose the Perfect Piece
There’s something quietly powerful about gifting a ring. Unlike larger statement pieces, rings are personal, intimate, and worn close. They don’t just complete an outfit - they carry meaning. Whether...
Gifting Rings: How to Choose the Perfect Piece
There’s something quietly powerful about gifting a ring. Unlike larger statement pieces, rings are personal, intimate, and worn close. They don’t just complete an outfit - they carry meaning. Whether...
-
Gifting Necklaces: How to Choose a Meaningful P...
Necklaces are more than just accessories—they’re small treasures that carry sentiment, memory, and a sense of closeness. Whether you're marking a special occasion or sending a thoughtful “just because” surprise,...
Gifting Necklaces: How to Choose a Meaningful P...
Necklaces are more than just accessories—they’re small treasures that carry sentiment, memory, and a sense of closeness. Whether you're marking a special occasion or sending a thoughtful “just because” surprise,...
-
Gifting Earrings: Simple Ways to Pick the Perfe...
Earrings are one of the easiest yet most meaningful gifts you can give. They’re personal, wearable every day, and don’t require sizing - making them a thoughtful option for almost...
Gifting Earrings: Simple Ways to Pick the Perfe...
Earrings are one of the easiest yet most meaningful gifts you can give. They’re personal, wearable every day, and don’t require sizing - making them a thoughtful option for almost...
